Cancellation Policy


Plans change, we get it. We will always do our best to help you reschedule your event/s. In the case that this is impossible, we reserve the right to implement our cancellation policy:

  • Most orders may be canceled, rescheduled, or modified 48 hours in advance with out penalty
  • Orders may be rescheduled within 48 hours of the event, but a fee of up to 50% of the cost of the event may apply.
  • Clients will be responsible for 100% of event cost if canceling or rescheduling within 24 hours of the event.
  • If one of Buoy's vendors imposes a stricter cancellation policy, we reserve the right to defer to their cancellation policies. In this case, we will notify you ahead of time of such a stricter policy.